Okay, two months ago I bought this super cute Vera Wang night gown from Macy's online using a gift card I received for my birthday. A few days later, UPS tracking showed that the package had been delivered, but my school mail room never received it. I called Macy's and they were super nice about it, and sent me a gift card for the same amount of the purchase price.
Today, two months after the package was supposedly delivered (according to UPS tracking), I received it! So what do I do? Do I keep it? Do I "return to sender"? I don't want to have to PAY for it, but since I already did and was refunded...I don't know how they could make me pay for it again.
Friday, April 18, 2008
shopping advice needed
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5 comments:
consider it a bonus ;)
Hi! I saw you stopped by my blog! Thanks!
Hmmm...maybe call them and let them know? Let them decide.
Dear Nicolle,
We are frequenters of your blog and came upon your recent blog entry. We just checked our records and you are indeed correct. You have already been refunded for your dress. However, since you recently received the dress in the mail, we are currently in the process of retracting the refund, and further charging you $400 for interest fees. Thank you and we appreciate your business.
Sincerely,
Macy's Customer Service
keep it. all is fair in love and war...errr shopping.
xoxo
the shopping guru
keep it
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